Shipping & Returns
Expect a 2-5 day transit time throughout the U.S.
Transit times will vary for shipments outside of the U.S.
Azure ships primarily through the USPO Priority Mail system. We do offer expedited shipping options with Fedex, UPS and DHL as well at customer inquiry / request.
Although the transit times specified above are typical, Covid issues may delay delivery but Azure will notify (by email) customers of any known issues as well as provide tracking number information.
Other Shipping Notes:
When you place an order, Azure’s Cart automatically calculates a standard USPO Priority Mail shipping based on USA customer address entry.
For Customers outside the USA please send an inquiry prior to completing a “Cart Purchase” to email@example.com stating ship to location and we will promptly respond with cost effective shipping options for your selection.
Return Policy for Warranty and Sensitivity Test Issues:
Azure Product Warranty Policy:
Azure Devices are warranted for 1 year for Operation and Materials. Please contact Azure at firstname.lastname@example.org with any issues and Azure will promptly respond with an RMA process started and a fast replacement where return is determined to be valid.
Azure Sensitivity Test Assurance Policy:
You may return your item within 7 days if you have an adverse reaction resulting in a temporary red-ness. This occurrence is quite rare, is temporary and will recede, and the test for this is located on Page 4 of the USER Guide.
If you do have this reaction where red-ness lasts longer than 2 hours (https://en.wikipedia.org/wiki/Erythema) :
- you may return the device for a full refund after first notifying Azure of a concern via email at email@example.com or firstname.lastname@example.org for an RMA process to be commenced.
- Azure will reimburse / pay the return shipping costs only in adverse reaction situations.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu to view your order details. From there, email or call Azure (links below) to discuss your return.
Call us at: 1-626-642-8886
Email us at: email@example.com
200 South Garfield Ave., Suite 318
Alhambra, California 91801