Should you have inquiries, contact us: 626-642-8886

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Frequently Asked Questions (FAQ)

If you have additional questions or inquiries that have not been addressed below, please contact us and we will answer them promptly.

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Why should you use Azure's skin care devices?

Azure's devices are more effective in penetrating the dermis to treat the causes of skin related problems such as wrinkles, acne, cellulite, etc. Azure products are holistic and effective, no needles, chemicals, surgery or down-time. For this reason, Azure has designed products using state of the art electronics and optic lenses from medical grade materials to be as equal in power to what patients find in Dermatologist offices worldwide.

How long does it take to fully charge the device?

We suggest charging your device for a full day (or overnight) prior to first use. The blue power light will change from a flashing light to a solid light when at full charge. Please always attach the charger even if it’s not in use. The type of batteries used do not overcharge.

My device shuts off after two cycles, is this intended or a malfunction?

Nothing is wrong with your device. The device is programmed to turn off after two treatment cycles (about 7 minutes) to ensure that it is not inadvertently left on. If you would like to treat additional areas of your face, simply turn the device on again and resume.

Do I need to wash my face prior to using?

For best results, we recommend prior cleansing or even a light exfoliation to removes oils, lotions, makeup, or other debris. After treatment you should wipe down the device lens with a soft cloth or alcohol wipe.

Can I use serums?

Azure recommends treatment on dry skin minimally and Azure's Clinical Device trials were done with the device only. Good quality serums may be used with the device. Please check out Azure's proprietary serums which will be light/LED activated and will result in improved appearances per treatment duration. Alternatively should you choose another cosmecuetical please select a clear (not white or colored) light consistency based product with high grade materials (questions as to what to use can be forwarded direct to cdfeak@azuremedtech.com) Serums go on the face! Do NOT pour serums onto the surface of the lens.

Do I hold the device in one spot or glide it?

During treatment, glide the device on your target treatment areas. We suggest to keep your treatment area for each 3-minute session small and localized (following a 3-inch path). The light of the device will penetrate the skin so there is no need to apply pressure during treatment.

What is your return policy?

Shipping & Returns
  • Expect a 2-5 day transit time throughout the U.S.
  • Transit times will vary for shipments outside the U.S.
  • Azure ships primarily through the USPO Priority Mail system. We do offer expedited shipping options with Fedex, UPS and DHL as well at customer inquiry/request.
  • Although the transit times specified above are typical, COVID issues may delay delivery but Azure will notify (by email) customers of any known issues as well as provide tracking number information.
Other Shipping Notes:

When you place an order, Azure’s Cart automatically calculates a standard USPO Priority Mail shipping based on USA customer address entry.

For Customers outside the USA, please send an inquiry prior to completing a “Cart Purchase” to customerservice@azuremedtech.com stating ship to location and we will promptly respond with cost-effective shipping options for your selection.

Return Policy for Warranty and Sensitivity Test Issues:
  • Azure Product Warranty Policy:

    Azure Devices are warranted for 1 year for Operation and Materials. Please contact Azure at customerservice@azuremedtech.com with any issues and Azure will promptly respond with an RMA process started and a fast replacement where return is determined to be valid.

  • Azure Sensitivity Test Assurance Policy:

    You may return your item within 7 days if you have an adverse reaction resulting in temporary redness. This occurrence is quite rare, is temporary and will recede, and the test for this is located on Page 4 of the USER Guide.

    If you do have this reaction where redness lasts longer than 2 hours ( https://en.wikipedia.org/wiki/Erythema ):

    1. You may return the device for a full refund after first notifying Azure of a concern via email at customerservice@azuremedtech.com or information@customnerservice.com for an RMA process to be commenced.
    2. Azure will reimburse/pay the return shipping costs only in adverse reaction situations. If you need to return an item, simply login to your account, and view the order using the "Complete Orders" link under the My Account menu to view your order details. From there, email or call Azure (links below) to discuss your return.

Call us at: 1-626-642-8886 Email us at: information@azuremedtech.com or customerservice@azuremedtech.com

Do you ship Overseas and to P.O. boxes?

Yes, Azure ships globally via its webstore and its authorized distribution channels.

Do you have customer service?

Please contact your local distributors for customer service and support. Of course Azure's direct +1-626-642-8886 telephone and Azure's emails at customerservice@azuremedtech.com and information@azuremedtech.com are always available.

How does Light Therapy work for Wrinkle Reduction?

  • Benefits and how this therapy works

    Azure Orion and Radiance devices use ultra-narrow spectral bandwidth high-intensity SuperIntense LED light using top-quality LEDs from Cree, Osram, and KingBright. Identical to the spectral wavelengths and at the homogenous (evenness of light pattern) and same power levels as large professional-grade LED units.

    The SuperIntense LED light emitted produces several biological and cellular reactions that include:

    • More effective and faster cell renewal
    • Improved absorption of vital nutrients needed for tissue repair
    • Increased collagen production
    • Collagen renewal leads to a reduction of fine line wrinkles and softening of skin tissue

    (Collagen replenishment is through an increase in stimulation of mitochondria [cellular healing] and ATP [energy] production)

    Accelerated wound healing, dermal elasticity, and pore improvement

    Infrared:
    1. promotes elastin and collagen for improved skin firmness
    2. improves skin /dermal oxygenation and detoxification
    3. stimulates tissue renewal leaving skin with better tone and texture
    Red:
    1. promotes elastin and collagen for improved skin firmness
    2. decreases skin redness and inflammation/increase in microcirculation
    3. stimulates tissue renewal leaving skin with better tone and texture
    4. normalizes dermal oil production and assists in pore reduction
    Is there real science behind this therapy?

    The mechanism behind the effects of low-level light therapy (aka LLLT) is postulated to be through the absorption of Red and NIR wavelength light by mitochondrial chromophores, specifically, cytochrome c oxidase (CCO) found in the respiratory chain located within the mitochondria. This absorption of this photon energy may cause photodissociation of inhibitory nitric oxide from CCO leading to enhancement of enzyme activity, electron transport, mitochondrial respiration, and ATP production as a result. Further hypothesized is that LLLT (at these specific fluences and spectra), by stimulating/altering the cellular redox state may induce the activation of numerous intracellular signaling pathways; alter the affinity of transcription factors concerned with cell proliferation, survival, tissue repair, and regeneration.

    Light Therapy work for Wrinkle Reduction
  • Anti Wrinkle Light Therapy -- A Bit More Technical

    The mechanisms of LED light therapy involve the absorption of specific wavelengths of light by a photo-acceptor molecule, which may be endogenously produced or synthesized and/or applied exogenously to the host. ( ref: Sodium Potassium Pump) Irradiation of the photo-acceptor molecule generates the production of cytotoxic singlet oxygen. A cascade of cellular responses is initiated, resulting in modulation of cell function, cell proliferation, and possible repair of compromised cells. This process of cellular function enhancement is referred to as “photo-biomodulation”. The selection of an appropriate wavelength and J/cm2 (Joules per square centimeter of the area) components are fundamental to phototherapy for photo-biomodulation as cellular reactions display specificity to irradiation (color of light) wavelengths and the time domain delivery of photon energy into a finite area of deposition. Numerous Journal Published (some Peer Reviewed) Clinical studies have demonstrated that in vitro irradiation of fibroblasts with 633-nm wavelength light increased pro-collagen synthesis fourfold from the baseline while exhibiting no effect on the activity of the collagen regulating proteolytic enzymes collagenase and gelatinase. Irradiation with this red light increased fibroblastic growth factor synthesis from photoactivated macrophages and accelerated mast cell (appearance of inflammation) degeneration. These in vitro results have been supported in a similar journal published clinical trials involving human subjects Additionally --- Numerous Journal Published (some Peer Reviewed) Clinical studies have also demonstrated that in vitro irradiation with Light in the 830-nm (near-infrared) wavelength is absorbed in the cellular membrane rather than in cellular organelles, which remain the target when using light in the visible spectrum. This I/R irradiation leads to accelerated fibroblast-myofibroblast transformation and mast cell degranulation. Also, chemotaxis and phagocytic activity of leucocytes and macrophages are enhanced through cellular stimulation by this wavelength. These in vitro results have been supported in a similar journal published clinical trials involving human subjects The synergistic effects of 633-nm and 830-nm wavelength at sufficient Joule protocols will enhance fibroblast proliferation and thus increase collagen synthesis as well as stimulate inflammatory cell lines such as mast cells and macrophages. Application of these light wavelengths within specific protocols and energy levels can result in improved skin rejuvenation such as are observed and noted in the studies and trials available for review in assorted Dermatology related publications. The addition of 605 and 660nm wavelengths are adjunctive to the primary 630 and 830 nm range spectra.

Photo Rejuvenation Infrared LED Light Therapy - How It Works

Infrared LED combined with 3 specific Red wavelength light therapy uses concentrated beams of light to penetrate beneath your dermis. It also stimulates cellular regeneration (collagen), leading to wrinkle reduction, improve pore size, soften or smooth skin texture, and reduce skin inflammation.